DIRECTOUCH

Providing online, non-downloadable software for integrated customer fulfillment management, namely, providing online, non-downloadable software for requesting a fulfillment package to be delivered to a recipient by selecting, customizing, and sending approved letters with related sales and marketing materials, for tracking communication activity including the cost and delivery status, and result of each communication, and for optionally recording the activity in a CRM system or other database to facilitate ROI and other measurement metrics and schedule precise follow-up