DIRECT AND CONFIDENTIAL

Providing temporary use of on-line non-downloadable software for the reporting of confidential and compliance-related issues submitted by client's employees, customers and others including anonymous submitters; for the management, resolution and oversight by management, external advisors or board directors of issues raised; for creating reports to document or analyze submissions and their handling; and for tracking and retaining an electronic record of all data entered regarding submissions and their handing for use by companies and other organizations