DIGIVOICE INTERCEPTOR

Computer software for use in recording voices, namely, voices contained in analysis, management and logging of electronic multimedia communications and interactions, including telephone calls, electronic mail, web chat, agent-assisted web browsing and desktop computer activity, used in the fields of call center quality assurance, and call logging, and telephone Internet and wireless integration capability, and computer hardware and voice processing boards for CTI (computer telephony integration) applications both for use in connection therewith; computer software for use in recording the computer monitor screen and/or video screen of the agent, user and/or customer service representative and the corresponding data stream for presentation of the screen images in call, contact, surveillance and emergency centers