DIGIVOICE

SOFTWARE FOR USE IN RECORDING, ANALYSIS, MANAGEMENT AND LOGGING OF ELECTRONIC MULTIMEDIA COMMUNICATIONS AND INTERACTIONS, INCLUDING TELEPHONE CALLS, ELECTRONIC MAIL, WEB CHAT, AGENT-ASSISTED WEB BROWSING AND DESKTOP COMPUTER ACTIVITY, AND FOR PROVIDING CALL CENTER QUALITY ASSURANCE, CALL LOGGING, AND TELEPHONE INTERNET AND WIRELESS INTEGRATION CAPABILITY; AND, COMPUTER HARDWARE