DIGITAL FAMILY

A suite of computerized on-line and telephone support services for independent computer technicians and their residential and small business clients, namely (i) for independent computer technicians, services include point of sale invoicing through credit card, scheduling, access to client and technical data bases for maintenance and troubleshooting of client hardware and software, bookkeeping, continuing education, and group-based benefits; and (ii) for their clients, services include e-mail and telephone support to handle routine troubleshooting and help requests and schedule service calls, assistance with the purchase and use of computers, printers, digital cameras and other digital gadgets and tutorials and on-line seminars concerning such uses, access to personal digital assistance for accounting and record keeping, and creating and maintaining customized personal webpages with help buttons and web addresses