Computer software; downloadable computer software; packaged software; pre-recorded software; computer software for business purposes; computer software for use in the field of help desk management; computer software for use in the field of remote access software support services; computer software for use in the field of knowledge management; computer software for use in the field of sales and leads management; communications software; computer software for use in the field of social media monitoring; computer programs; electronic publications; electronic publications for use in the field of help desk management; electronic publications for use in the field of remote access software support services; electronic publications relating to knowledge management; electronic publications relating to sales and leads management; instructional and teaching materials downloadable from the internet; databases; data logging, data acquisition and data scanning apparatus and instruments
Electrical and Scientific Apparatus