CYTRACOM

Downloadable mobile application and computer software for telecommunications, namely, software for use in group messaging, creating postings, file sharing, calendaring, and audio conferencing, telephone call processing, recording and transmitting text, graphics, audio, and data files, and for facilitating Voice over Internet Protocol (VoIP) services, voicemail services and facsimile services; downloadable communication software for custom call routing; telephone apparatus; speaker phones; conference phones

Voice over internet protocol (VOIP) services; Teleconferencing services; telephone communication services; Telecommunication services, namely, transmission of voice, data, graphics, images, and audio by means of telecommunications networks, wireless communication networks, and the Internet; Communication services, namely, transmission of voice, audio, and data by telecommunications networks, wireless communication networks, the Internet, information services networks and data networks

Providing on-line, non-downloadable software for the transmission, recording, reproduction, display, organization, management, manipulation, and review of electronic messages, e- mails, instant messages, text messages, text, facsimiles, graphics, pictures, images, files, documents, presentations, business and project tasks, calendar appointments, voice, and audio content, and other data for the facilitation of communications between two or multiple users via computer networks, the Internet, communication networks, global information networks, virtual private networks (VPNs), wide-area networks (WANs), and local area networks (LANs); software as a service (SaaS) services featuring software for contact center interaction management; software as a service featuring software for facilitating application sharing, computer desktop sharing, file transfer, sensing and providing user presence information; software as a service featuring software for communications management and analysis; software as a service featuring communications software for facilitating and managing voice, data, Voice over Internet Protocol (VoIP) communication services and collaboration; software as a service featuring communications software for custom call routing; Providing VOIP quality assurance services; IT continuity services for businesses, namely, off-site and on-site management of IT systems for others, remote management of IT systems for others, IT troubleshooting services, namely, troubleshooting in the nature of diagnosing computer hardware and software problems, quality control services for others in the field of voice traffic, active monitoring of business communications for quality control purposes; IT continuity and risk reduction management services, namely, continuation of business communications in the nature of telephone, network and internet through monitoring of computer systems by remote access to ensure proper functioning and detect systemic risks, and for quality control, monitoring technological functions of computer network and IT systems to detect and prevent potential risks