CUSTOMERCONNECT

PROVIDING END USERS WITH BILLING UPDATES AND PRODUCT SUMMARIES ON A REAL TIME BASIS VIA A GLOBAL COMPUTER NETWORK

ON-LINE TECHNICAL SUPPORT SERVICES, NAMELY, TROUBLESHOOTING OF COMPUTER HARDWARE AND SOFTWARE PROBLEMS FOR END USERS; AND COMPUTER SERVICES, NAMELY, PROVIDING AN INTERFACE FOR OTHERS TO MAINTAIN AND UPDATE TECHNICAL CONTACT INFORMATION RELATING TO BILLING UPDATES ON A REAL TIME BASIS VIA GLOBAL COMPUTER NETWORK