CUSTOMER SENSOR

computer software for organizing, directing and controlling communication, information, tasks, and interaction between remote sites and a central location, and computer related apparatus for organizing, directing and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location, namely, computers; computer terminals; workstations comprising a computer terminal with voice communications, memory devices, computer disk drives, hard disk drives, audio tape drives, audio cassette drives, video tape drives, video cassette drives, data tape drives, CD-ROM disk drives, data processors, voice processors, interactive controllers, voice controllers, data controllers, data routers, data switches, voice routers, voice switches, private branch exchanges (PBX), automatic call distributors (ACD), printers, modems, facsimile modems, and facsimile machines