CUSTOMER RULES BASED

SOFTWARE, for organizing, directing and controlling communication, information, tasks, and interactions among computer related devices and persons; namely, computer software for providing and controlling customer's profiling and decision logic to manage relationships between call center operations and the user, for providing and controlling decision trees and paths for guiding the user in establishing parameters for call center operations, for organizing information, for directing information, for routing information, for controlling information, for directing communication, for organizing computer-operated tasks, for directing computer-operated tasks, for controlling computer-operated tasks, for executing computer-operated tasks, for providing and controlling graphical user interfaces for interaction with the user, and for providing and controlling other interfaces for interaction with user; namely, call centers and other computer related apparatus for organizing information, for directing information, for routing information, for controlling information, for directing communication, for organizing computer-operated tasks, for directing computer-operated tasks, for controlling computer-operated tasks, for executing computer-operated tasks, for providing graphical user interfaces for interaction with the user, for controlling graphical user interfaces for interaction with the user, for providing other interfaces for interaction with the user, and for controlling other interfaces for interaction with the user, namely, computers, computer terminals, workstations comprising a computer terminal with voice communications, memory devices, hard drives, tape drives, CD-ROM drives, data recorders, data players, data processors, voice recorders, voice players, voice processors, interactive controllers, voice controllers, data controllers, data routers, data switches, voice routers, voice switches, private branch exchanges (PBX), automatic call distributors (ACD), printers, modems, facsimile modems, and facsimile machine; and, namely, persons, such as users, who are involved with the programming and operation of call centers