CUSTOMER-RELATIONSHIP MANAGEMENT

COMPUTER SOFTWARE FOR USE IN MANAGING AND ACCESSING DATA BASES FOR PRODUCTS AND SERVICES THAT CUSTOMERS INQUIRE ABOUT FOR SALES, SERVICE, AND OR TECHNICAL SUPPORT, AND FOR PROVIDING DELIVERY OF THE PRODUCT, SERVICE, OR TECHNICAL SUPPORT TO THE CUSTOMER, FOR PROVIDING CUSTOMER SERVICES, SALES, SUPPORT, AND EMPLOYEE TRAINING IN THE TELESERVICING, TELEMARKETING, AND TELECOMMUNICATIONS INDUSTRIES; INTERACTIVE KIOSK SYSTEMS COMPRISED OF KIOSKS AND AUDIO-VISUAL COMMUNICATIONS EQUIPMENT, NAMELY, MONITORS, SPEAKERS, MICROPHONES, CAMERAS , COMPUTERS, AND COMPUTER SOFTWARE FOR USE IN ALLOWING A CUSTOMER OF OTHERS TO ACCESS A CUSTOMER SERVICE REPRESENTATIVE AT A REMOTE LOCATION BY AUDIO AND VIDEO AND ACCESS OTHER INFORMATION ABOUT PRODUCTS AND SERVICES, FOR PROVIDING CUSTOMER SERVICES, SALES, AND SUPPORT, AND TO CONTROL THE AUDIO VISUAL COMMUNICATIONS BETWEEN KIOSKS

TELEPHONE ANSWERING SERVICES; TELEMARKETING SERVICES; COMPUTERIZED DATABASE MANAGEMENT SERVICES; TELESERVICING, IN THE NATURE OF RECEIVING AND RESPONDING TO TELEPHONE AND GLOBAL COMPUTER NETWORK INQUIRIES FROM CUSTOMERS OF OTHER BUSINESSES; EMPLOYMENT AGENCY SERVICES; ADVERTISING AGENCY SERVICES, NAMELY, PROMOTING THE GOODS AND SERVICES OF AIRLINES, BANKS, TELEPHONE COMPANIES, COMPUTER AND TECHNOLOGY COMPANIES, UTILITY COMPANIES, MAIL AND PACKAGE DELIVERY COMPANIES, HEALTHCARE, AND OTHER FINANCIAL SERVICES COMPANIES THROUGH THE DISTRIBUTION OF PRINTED AND AUDIO VISUAL PROMOTIONAL MATERIALS AND BY RENDERING SALES PROMOTION AND ADVICE; ONSITE MANAGEMENT OF TELEPHONE CALL CENTERS FOR OTHERS

TELECOMMUNICATIONS SERVICES, NAMELY, TELEPHONE AND GLOBAL COMPUTER NETWORK COMMUNICATION SERVICES

EDUCATIONAL SERVICES, NAMELY, PROVIDING TRAINING, COURSES, AND SEMINARS IN THE FIELD OF TELEPHONE ANSWERING, TELEMARKETING, TELESERVICING, AND COMPUTER PROGRAMMING SERVICES

COMPUTER PROGRAMMING SERVICES; DATABASE DEVELOPMENT SERVICES; PRODUCT RESEARCH AND DEVELOPMENT FOR OTHERS; CONSULTATION SERVICES IN THE FIELD OF TELEPHONE ANSWERING SERVICES, TELECOMMUNICATIONS, TELEMARKETING, TELESERVICING, COMPUTER PROGRAMMING, COMPUTER SOFTWARE DEVELOPMENT, EMPLOYMENT AGENCY SERVICES, ADVERTISING SERVICES, ON SITE MANAGEMENT OF TELEPHONE CALL CENTERS FOR OTHERS, REAL ESTATE SITE SELECTION SERVICES, CUSTOMER SERVICE, AND COMPUTER AND CALL CENTER DISASTER RECOVERY PLANNING SERVICES