CUSTOMER-INSPIRED EXCELLENCE

computer software and hardware for monitoring, recording and analyzing customer interactions and sentiments through various means and mechanisms of communication for the purpose of workforce optimization; computer software for scheduling, performance management, surveying, training and reporting on employees; software for use in the fields of communications interception, telecommunications, digital security, surveillance, workforce optimization, call-centers and enterprise business intelligence for use in the collection, retention, storage, and analysis, and instruction manuals and documentation, sold as a unit