CUSTOMER EXPRESSIONS

Computer software for capturing, recording, storing, tracking, measuring, classifying, analyzing, responding to, resolving, monitoring and managing feedback and reactions relating to products and services of others for use on local, wide area and global computer networks; Computer software for use in the management of feedback and reactions relating to products and services of others for use on local, wide area and global computer networks; Computer software for database storage, retrieval and management of feedback and reactions relating to the products and services of others for use on local, wide area and global computer networks

Business consultation services namely reporting of market research, customer satisfaction, and customer service study results, customer interaction monitoring services, namely, monitoring customer feedback as to a company's performance

Electronic transmission of data and documents via computer terminals

Developing educational manuals for others in the field of database management

Computer software design for others; technical support services, namely, troubleshooting of computer hardware and software problems via telephone, e-mail and in person; database development services