CUSTOMER EXPERIENCE MATURITY MODEL

Design, development and maintenance of computer software for content management, commerce and multi-channel marketing, where such marketing channels may include digital presence, including web sites, mobile sites, mobile applications, video, email, social media and content services, and non-digital communications, including print ads, catalogs or billboards, where such computer software includes application integration capabilities to support content management, commerce and marketing features, including authentication, customer relationship management and enterprise resource planning; Design, development and maintenance of computer software for monitoring capabilities to report on social media, brand awareness, customer loyalty and related web monitoring activities; Design, development and maintenance of computer software for user-generated content, comments and ratings; Design, development and maintenance of computer software for analytics collection and business intelligence reporting on both digital and non-digital activities; Design, development and maintenance of computer software for predictive capabilities to automatically optimize content management, commerce and marketing activities where any or all such capabilities may be accessed by software users or by external applications or service requests and where any or all such capabilities are made available to end users for limited time periods online; providing temporary use of on-line non-downloadable cloud computing software for use in the design, development and maintenance of computer software for content management, commerce, multi-channel marketing, monitoring capabilities, user-generated content and comments and ratings, analytics collection and business intelligence reporting on both digital and non-digital activities and predictive capabilities optimizing content management, commerce and marketing activities; Computer services, namely, cloud hosting provider services; providing software consulting; technical support services, namely, troubleshooting of computer software problems