CUSTOMER EXPERIENCE MANAGEMENT

BUSINESS MARKETING CONSULTING SERVICES, NAMELY CONDUCTING MARKET RESEARCH FOR OTHERS TO STRATEGICALLY MATCH A CUSTOMER'S ENTIRE EXPERIENCE WITH A PRODUCT OR A COMPANY TO IDENTIFY THE TYPES OF CUSTOMER BEHAVIORS A COMPANY WISHES TO INFLUENCE

CUSTOMER RELATIONSHIP TRAINING SERVICES, NAMELY PROVIDING TRAINING TO CALL CENTER STAFFERS TO POSITIVELY INFLUENCE A CONSUMER'S EXPERIENCE WITH A PARTICULAR PRODUCT OR SERVICE AND PROVIDING TRAINING TO ANALYSTS TO STRATEGICALLY MATCH A CUSTOMER'S ENTIRE EXPERIENCE WITH A PRODUCT OR A COMPANY AND TO IDENTIFY THE TYPES OF CUSTOMER BEHAVIORS A COMPANY WISHES TO INFLUENCE