CUSTOMER EXPERIENCE INVESTIGATION

Assistance, advisory services and consultancy with regard to business planning, business analysis, business management, business organization, marketing and customer analysis; Customer relationship management; Marketing and branding services, namely, providing customized communication programs to obtain consumer insights and develop branding strategies; Shopping by researchers who pose as customers to evaluate the quality of service delivered; Total quality management services, namely, business management services for establishing business quality policy and determining business means for implementing those policies to improve customer satisfaction