CUSTOMER ENTERPRISE SERIES

computer software for use in managing field service personnel; computer software for use by customer support help desk personnel to log phone calls, assign problems, provide caller profiles, provide symptom analysis, and provide problem solution assistance; computer software for managing product distribution; computer software for creating and maintaining profiles fo customers and potential customers, for tracking sales calls, for maintaining subscription lists and other databases, for creating written correspondence and sales forms, for maintaining information on completed sales, and for coordinating the activities of various sales personnel; computer software for use in financial managment; and user manuals sold as a unit with the foregoing