CUSTOMER EFFORT SCORE

Educational publications, namely, training manuals in the field of benfits function issues, including business solutions to strategic and management challenges relating to benefits; Educational publications, namely, books, reports, handbooks, and pamphlets concerning benefits functions issues in the fields of of business solutions to strategic and managment challenges relating to benefits.; Publications, namely, brochures, booklets, and teaching materials in the field of benefits function issues, including business solutions to strategic and management challenges relating to benefits; Publications, namely, in the form of books, reports, handbooks and pamphlets conerning benefits functions issues, in the fields of of business solutions to strategic and management challenges relating to benefits

Computer services, namely, creating an on-line community for registered users to participate in discussions, get feedback from their peers, form virtual communities, and engage in social networking; Computer services, namely, creating an on-line community for registered users to participate in discussions, get feedback from their peers, form virtual communities, and engage in social networking featuring information on gauging customers' loyalty from their call center experience.; Computer services, namely, hosting and maintaining an on-line web site for others to gauge their customers' loyalty