CUSTOMER DIALOGUE SYSTEMS

Communications software for connecting computer users to global computer networks; computer communications software that allows individual bank customers to access their own bank account information and perform transactions by accessing their own bank accounts; computer software for use by financial institutions and insurance companies to track, archive and render financial transactions and customer data; computer e-commerce software to allow users to perform electronic business transactions via a global computer network; database management software in the field of customer relationship management; multimedia computer software recorded on CD-ROM for use in customer relationship management to collect, archive and render customer data; and interactive multimedia computer software for use by automated and computer assisted customer help desks and information services to automate on-line software operation troubleshooting and technical assistance to software users

Computer consultation; installation of computer software; updating of computer software; computer software design for others; maintenance of computer software; computer programming for others