CUSTOMER CARE

electronic hardware, namely, computers, computer terminals, modems, facsimile machines, facsimile modems, telephones, electronic data switches, video switches, voice switches, ink jet printers, laser printers, dot matrix printers and computer memories, and computer software; all for automatic processing of inbound calls and outbound calls; conducting multi-media data transfers, namely, the transfer, display, and input of video, facsimile, data, voice and other information; storing, retrieving and updating files, records, and other information; scheduling and transmitting of letters, billing statements, and other information; and conducting such activities on an enterprise-wide basis