Classification Information
Artificial Intelligence powered conversation intelligence and agent guidance software platform and services; platform uses Artificial Intelligence and machine learning to generate actionable insights from customer conversations, real-time agent guidance and post-interaction conversation analytics for contact centers ;generative Artificial Intelligent powered assistant that guides users through complex interactions with real-time alerts and conversation summaries; platform automates repetitive tasks and provides easy-to-follow call flows for agents to enhance the customer service and agent experience
Computer and Scientific