CPS E2

computer software and hardware for use in call contact center automation and management; computer software, hardware and manuals sold together as a unit for automatic processing, management and routing of inbound and outbound telephone calls and communications; software for call contact centers, customer relationship management and enterprise applications, namely, software used in monitoring, recording and analyzing interactions with customers across multiple call contact center communication channels; computer software and hardware for use in call contact center automation and management, namely, software and hardware for predictive dialing, call blending, real-time call record management, call flow strategies, agent-free campaigns and intuitive scripting and reporting