CONVERGYS

Computer software programs; namely programs for producing telephone system reports

Business services, namely, telephone management and accounting report services; computerized database management services; marketing research services; conducting marketing studies; telemarketing services; data processing services in the fields of internal telecommunication systems and information management systems; business consulting services in the fields of internal communication systems and information processing and management systems; account management services in the fields of internal telecommunication systems; telecommunication billing; generating reports detailing customer usage of telecommunications equipment; providing outsourced customer support services for others in the nature of information management and answering customer inquiries through telephonic, electronic, and worldwide computer network-based means

Computer services, namely, e-mail response services; telecommunication message processing services provided by means of a world wide computer network; e-mail, voicemail, cellular telephone, long-distance telephone, facsimile transmission; cellular telephone communication services

Custom computer system analysis, design and development; computer software design services and consulting services relating thereto