CONTROL-F1

COMPUTER SOFTWARE THAT MAY BE DOWNLOADED FROM THE INTERNET, FOR USE BY COMPUTER HARDWARE AND SOFTWARE SUPPORT PERSONNEL TO PROVIDE REAL TIME, INTERACTIVE, DIAGNOSTIC AND CORRECTIVE TECHNICAL SUPPORT SERVICES VIA THE INTERNET OR IN AN INTRANET ENVIRONMENT; DISKETTES, CD-ROMS AND DVD'S FEATURING COMPUTER SOFTWARE FOR USE BY COMPUTER HARDWARE AND SOFTWARE SUPPORT PERSONNEL TO PROVIDE REAL TIME, INTERACTIVE, DIAGNOSTIC AND CORRECTIVE TECHNICAL SUPPORT SERVICES VIA THE INTERNET OR IN AN INTRANET ENVIRONMENT

PROVIDING TEMPORARY USE OF ON-LINE, NON-DOWNLOADABLE SOFTWARE FOR USE BY COMPUTER HARDWARE AND SOFTWARE SUPPORT PERSONNEL TO PROVIDE REAL TIME, INTERACTIVE, DIAGNOSTIC AND CORRECTIVE TECHNICAL SUPPORT SERVICES VIA THE INTERNET OR IN AN INTRANET ENVIRONMENT; REMOTE TECHNICAL SUPPORT SERVICES, NAMELY, TROUBLE SHOOTING OF COMPUTER HARDWARE AND SOFTWARE PROBLEMS BY PROVIDING REAL TIME, INTERACTIVE, DIAGNOSTIC AND CORRECTIVE SUPPORT SERVICES FOR BOTH COMPUTER HARDWARE AND SOFTWARE VIA THE INTERNET OR IN AN INTRANET ENVIRONMENT; COMPUTER CONSULTING SERVICES, NAMELY, THE INSTALLATION, CUSTOMIZATION, SUPPORT AND MAINTENANCE OF COMPUTER SOFTWARE PROVIDED TO COMPUTER SOFTWARE PERSONNEL