CONTINUOUS PROCESS IMPROVEMENT

INSTRUCTIONAL AND TRAINING MATERIALS, NAMELY, TEXTBOOK MATERIALS, OUTLINES, SUMMARIES, STUDY AIDS AND STUDY GUIDES PRESENTED IN LOOSELEAF FORMAT, NOTEBOOKS, PRERECORDED AUDIO AND PRERECORDED VIDEO TAPES, COMPUTER DISKS, AND BROCHURES, ALL RELATING TO THINKING SKILLS, STATISTICAL PROCESSING AND CONTROL TECHNIQUES AND PROBLEM ANALYSIS AND SOLVING, ALL SOLD AS UNIT