CONTINUITY

Computer software for use in determining the ability of an information technology system including a computer network and components to deliver messages to end users; Computer software for use in actuating an alarm when the operability of an information technology system including a computer network and components fails to meet a predetermined quality level; Computer software for use in analyzing information supplied to end users by an information technology system including a computer network and components to determine degradation of system performance; and Computer software for use in identifying the cause of degradation in service performance of an information technology system including a computer network and components