CONTACTUAL

Downloadable software in the field of customer interaction management, namely software for the storage and subsequent transmission of messages via telephone, electronic mail, co-browsing, chat, virtual help call center and other methods of transmission via a global computer network for use by call centers

Provision of communication services through telephony and electronic mail and other methods of transmission, namely electronic transmission of messages and data; providing on-line chat rooms for transmission of messages among computer users in the field of customer interaction management, namely the storage and subsequent transmission of messages for use by call centers; transmission of electronic voice messages by telephone, electronic mail and virtual help call centers provided via the internet and other computer and electronic communication networks

Application service provider (ASP) featuring software in the field of customer interaction management, namely software for the storage and subsequent transmission of messages via telephone, electronic mail and virtual help call centers and other methods of transmission via a global computer network for use by call centers which provide communication services through telephony, electronic mail, self help, chat and co-browsing