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Computer hardware and software that enables teleconferencing via a communications contact center and via wide-area data networking for voice, data, (SMS) messaging, multimedia, unified communications and/or email communications, and including software platforms featuring software for use in providing or facilitating call center communications, contact center operations and contact center management, multimedia teleconferencing that allows users to remotely view electronic data, documents and applications that reside on another user's computer and that allows any user to edit such electronic data and/or documents and to control such applications, featuring video communications, voice communications, voice-over Internet protocol communications, video-over Internet protocol communications, online communications, voice-over-digital-subscriber line communications, and video-over-digital-subscriber line communications and enables users to remotely access virtual and cloud-based application servers, web servers, file servers, database servers and network

Telecommunications services, namely, teleconferencing services, streaming of audio and video material on the Internet, and multimedia teleconferencing services that allow users to remotely view electronic data, documents and applications that reside on another user's computer and that allow any user to edit the electronic data and/or documents and to control the applications and to remotely access virtual and cloud-based application servers, web servers, file servers, database servers and network servers, telecommunications connections to and from a global computer network, local and long distance telephone services, voice mail services, video mail services, call forwarding services, caller ID services, telephony call routing services, streaming of audio and video material via wireless networks, mobile telephone communication services and wireless data services for mobile devices, namely, cellular telephones, digital cellular telephones, mobile telephones, handheld personal computers and personal digital assistants (PDAs); telecommunications routing services, namely, domain name system routing services that enable computers to find the nearest set of geographically dispersed servers

Computer services, namely, providing technical support services and domain name system resolution services, namely, troubleshooting in the nature of diagnosing computer hardware and software problems for web-based customers, and computer software installation and maintenance for computer networks, computer hardware and software that enables data communications services including voice, data, (SMS) messaging, multimedia, unified communications, and/or email communications; remote management of the information technology (IT) systems of others, related to contact center communications services, namely, self-service and automated management of domain name system settings; domain forwarding services; load-balancing services that balance data processing load among a network of computers; installing of network systems comprising computer software and applications of others; monitoring and reporting on the performance, availability and errors of network systems for contact centers, servers and applications of others and notification of related events and alerts involving contact centers