Mark Identification

CONTACT POINT

Serial Number

76528088

Filing Date

Jul 8, 2003

Trademark by

DICTAPHONE CORPORATION

Classification Information

COMPUTER SOFTWARE USED TO MANAGE WORKFORCE OPERATIONS NAMELY, FORECASTING CALL VOLUME, STAFFING REQUIREMENTS, MONITORING ADHERENCE TO SCHEDULES, DEVELOPING JOB COMPETENCY MODELS, AND FOR MANAGING, ASSESSING, TRAINING, AND RECRUITING OF CONTACT CENTER AGENTS AND STAFF

Electrical and Scientific Apparatus