CONSUMER RULES BASED

Computer software for providing and controlling customer's profiling and decision logic to manage relationships between call center operations and the user, for providing and controlling decision trees and paths for guiding the user in establishing parameters for call center operations, for organizing information in call centers, for routing information in call centers, for controlling information in call centers, for directing communication in call centers, for organizing computer-operated tasks in call centers, for directing computer-operated tasks in call centers, for controlling computer-operated tasks in call centers, for executing computer-operated tasks in call centers, for providing and controlling graphical user interfaces, and for providing and controlling other interfaces in call centers for interaction with the user