CONSUMER CONNEXIONS

Customer service management and customer relationship management services for others in the fields of pharmacy and healthcare, healthcare and pharmacy access and reimbursement programs, and healthcare and consumer packaged goods; business process outsourcing services for others in the fields of pharmacy and healthcare, healthcare and pharmacy access and reimbursement (A and R) programs, and healthcare and consumer packaged goods (CPG), namely, providing consumers with information about products and services of others in response to consumer interactions such as inquiries and complaints, and using such inquiries to increase product/service sales via inbound up-selling and cross-selling of products and services, increase repeat purchases and lifetime value, and improve and increase brand loyalty; order fulfillment services; administration of patient reimbursement programs with regard to medication and treatment; marketing analysis services to provide trends and to gain insight into consumer behavior; business and marketing services for others provided via an interactive voice response system, namely, processing telephone inquiries regarding products and services of others, responding to customer inquiries regarding products and services of others, and telephone order-taking services; administration of patient support and adherence programs featuring appointment scheduling services, physician referrals, and customer follow-ups for customer service and business purposes; marketing analysis and marketing services, namely, monitoring and administration of branded social media advertising for others