CONSONA

Software of various types, namely, software for database management; software for processing, analyzing, and indexing data and information related to external constituencies, such as customers, suppliers and vendors, and also information that fuels internal, business critical processes; software for managing business processes related to finance, customers, employees, suppliers, inventory, and production management; all such software is for use in the fields of customer relationship management, enterprise resource planning, business intelligence, supply chain management, inventory management, shop floor management, production management, materials resource planning, customer management, order management, materials management, business process management, marketing automation, sales force automation, customer service and support, customer data management, customer data integration, customer interaction management, knowledge management, service resolution management

[ Computer manuals for software, books, pamphlets, and brochures for use in the fields of customer relationship management, enterprise resource planning, supply chain management, inventory management, shop floor management, enterprise resource planning, production management, materials resource planning, customer management, order management, materials management, business process management, marketing automation, sales force automation, customer service and support, customer data management, customer data integration, customer interaction management, knowledge management, service resolution management ]

Business management services and business consultation services with regard to management consulting, marketing, customer relationship management, knowledge base management, customer interaction management, marketing information systems, service resolution management, knowledge management, enterprise search, manufacturing, enterprise resource planning, materials resource planning, customer resource management, inventory tracking, order processing, database management, business process reengineering, business process outsourcing and project management consulting; providing business information about various industries; compilation and dissemination of commerce and trade industry information; business management and business consultation services provided online

[ Computer hardware installation; computer hardware maintenance ]

[ Education services, namely, providing on-site, interactive Web-based and/or recorded classes, seminars, training, or workshops related to the topic of software and service application and optimization across various industries ]

[ Technical support services, namely, troubleshooting of computer software problems; implementation of software; software hosting services; computer network administration; computer software installation; computer hardware and software configuration; computer software maintenance; computer software deployment ]