85078794
Jul 6, 2010
Computer software for unified communications via audio, video, chat, conference and web in the field of designing, integrating, controlling and monitoring of enterprise communication hardware and software in telecommunication systems comprised of central and private telephone switches, voice response units, computer software used for managing internal and customer communications through multiple channels via telephone, e-mail and web; Computer software for customer contact centers via telephone, e-mail and web in the field of designing, integrating, controlling and monitoring of customer contact center hardware and software in telecommunication systems comprised of central and private telephone switches, voice response units and telephone dialers; Computer software for use in managing customer contact centers and customer contacts through multiple channels, namely, software for managing and routing customer contact via telephone, e-mail and web
Electrical and Scientific Apparatus