CONNECTCARE

Technical support services, namely, providing priority technical advice to customers by telephone in the field of the maintenance of decontamination equipment and products; online maintenance monitoring services, namely, remote monitoring of the repair and maintenance of customer's sterilization equipment and products; providing information to customers regarding the maintenance of their sterilizers, washer-decontamination, operating room integration, surgical tables and surgical lights equipment and related maintenance history via a customer portal on the Internet; remote monitoring services for providing real time monitoring of medical devices and equipment for identifying technical issues and utilizing equipment performance data to repair equipment through the web based customer portal and mobile application; providing performance information about medical devices and equipment, specifically information pertaining to whether the devices and equipment are functioning optimally, using machine data analysis, for the purpose of maintaining the medical devices and equipment; providing technical support services, namely, real-time alarm resolution troubleshooting in the nature of repair for medical devices and equipment; providing remote assistance and care for medical devices and equipment in the nature of remote troubleshooting for the maintenance and repair of medical devices and equipment; technical support, namely, remote monitoring services providing assistance to customers by telephone, email, and text message in the field of surgical equipment repair

Technical support, namely, providing data driven advice to customers by telephone, email, and text message in the field of biological decontamination; technical support service, namely, providing priority technical advice to customers by telephone in the field of the operation of biological decontamination equipment and products for scientific use

Providing technical support services, namely, real-time alarm resolution troubleshooting in the nature of diagnosing problems with medical devices and equipment; providing remote assistance and care for medical devices and equipment in the nature of remote troubleshooting for diagnosing problems with medical devices and equipment

providing performance information about medical devices and equipment, specifically information pertaining to whether patients are correctly utilizing their wearable medical devices, using machine data analysis, for the purpose of providing medical assistance services to said patients