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downloadable sales force automation software with outbound communication capability for managing information on accounts, prospects, contacts, leads, and marketing campaigns, for click-on-access to phone numbers to make calls or to conference with others, for sending e-mails to individuals or groups of contacts, for click-on-case to instant messaging IDs to establish chat sessions, for automatically tracking call activity, and for recording conversations and sharing them with others, and for applications related to the foregoing

application service provider (ASP) featuring sales force automation software with outbound communication capability for managing information on accounts, prospects, contacts, leads, and marketing campaigns, for click-on-access to phone numbers to make calls or to conference with others, for sending e-mails to individuals or groups of contacts, for click-on-case to instant messaging IDs to establish chat sessions, for automatically tracking call activity, and for recording conversations and sharing them with others, and for applications related to the foregoing