CONFLICT LADDER

Electronic instructional, educational, teaching and presentation materials, namely, booklets, posters, flash cards, presentation cards, books, handbooks, course materials, brochures, articles, manuals, guides, exercise information sheets, catalogues and newsletters, all downloadable and/or recorded on computer media, in the fields of labour relations, employee relations, community, personal and public safety, crisis intervention, conflict resolution, injury prevention, violence risk and threat assessment and management, workplace violence, harassment and discrimination prevention, mediation and arbitration for the foregoing, workplace reintegration, promotion, development and implementation of best practices of respectable workplace and interpersonal harmony; Pre-recorded CDs, DVDs and optical discs containing topics related to labour relations, employee relations, community, personal and public safety, crisis intervention, conflict resolution, injury prevention, violence risk and threat assessment and management, workplace violence, harassment and discrimination prevention, mediation and arbitration for the foregoing, workplace reintegration, promotion, development and implementation of best practices of respectable workplace and interpersonal harmony

Printed instructional, educational, teaching and presentation materials, namely, booklets, posters, flash cards, presentation cards, books, handbooks, course materials, brochures, articles, manuals, guides, exercise information sheets, catalogues and newsletters in the fields of labour relations, employee relations, community, personal and public safety, crisis intervention, conflict resolution, injury prevention, violence risk and threat assessment and management, workplace violence, harassment and discrimination prevention, mediation and arbitration for the foregoing, workplace reintegration, promotion, development and implementation of best practices of respectable workplace and interpersonal harmony; Printed publications, namely, newsletters, in the fields of labour relations, employee relations, community, personal and public safety, crisis intervention, conflict resolution, injury prevention, violence risk and threat assessment and management, workplace violence, harassment and discrimination prevention, mediation and arbitration for the foregoing, workplace reintegration, promotion, development and implementation of best practices of respectable workplace and interpersonal harmony; Printed research reports, survey reports, statistical reports, audit and evaluation reports in the field of labour relations, employee relations, community, personal and public safety, crisis intervention, conflict resolution, injury prevention, violence risk and threat assessment and management, workplace violence, harassment and discrimination prevention, mediation and arbitration for the foregoing, workplace reintegration, promotion, development and implementation of best practices of respectable workplace and interpersonal harmony

Designing, developing and providing educational courses, workshops, seminars, webinars, classes, symposia, conferences, conventions and training programs for persons seeking training in the field of labour relations, employee relations, community, personal and public safety, crisis intervention, conflict resolution, injury prevention, violence risk and threat assessment and management, workplace violence, harassment and discrimination prevention, mediation and arbitration for the foregoing, workplace reintegration, promotion, development and implementation of best practices of respectable workplace and interpersonal harmony; Electronic publishing of text and graphic works of others on CD, DVD, and optical discs, and of the electronic and printed publications of others in the fields of labour relations, employee relations, community, personal and public safety, crisis intervention, conflict resolution, injury prevention, violence risk and threat assessment and management, workplace violence, harassment and discrimination prevention, mediation and arbitration for the foregoing, workplace reintegration, promotion, development and implementation of best practices of respectable workplace and interpersonal harmony

Conflict management and resolution services in the nature of consultation for identifying causes and impacts of conflict and providing suggestions for resolution; Crisis intervention, namely, providing emotional and supporting counseling to victims of workplace conflicts; Mediation services; Mediation services in the fields of workplace and interpersonal conflict; Arbitration services; Arbitration services in the fields of workplace and interpersonal conflict