CONCIERGE

software for proactively engaging and delivering communication opportunities, knowledge resources, promotions and other offers and information to visitors of a website, mobile site, or mobile application; software for live chat, video chat, co-browse, email and phone communications provided over customer websites, mobile sites, or mobile applications; software for accessing knowledgebase and web self-service offerings on websites, mobile sites and mobile applications; software for capturing and analyzing behavior and data of visitors to websites, mobile sites and mobile apps to generate recommendations for communication engagements and displays of information and knowledge resources