CONCERTO SOFTWARE

suite of computer software applications for managing customer contact through multiple channels, namely, software for managing customer contact via telephone, email, web and fax; computer software used to support the activities of contact center customer service representatives and contact center managers namely, software used for intelligent contact routing via telephone, email, web and fax, and software used to manage outbound telephone campaigns, web chat, interactive voice response, real time and historical contact center report generation and telephone blending, namely, responding to both inbound and outbound telephone calls, and software used to create desktop automation tools

Business consulting services in the field of customer contact centers namely automated centers for contacting others and receiving incoming contacts from customers, through multiple channels