CONCERTO SOFTWARE

suite of computer software applications for managing customer contact through multiple channels, namely, software for managing customer contact via telephone, email, web and fax; computer software used to support the activities of contact center customer service representatives and contact center managers, namely, software used for intelligent contact routing via telephone, email, web and fax, and software used to manage web chat, interactive voice response, real-time and historical contact center report generation and telephone blending, namely, the managing of both inbound and outbound telephone calls; and software used to create desktop animation tools for customer contact centers