COMMUNICATION PRE NEGOTIATION FORMAL NEGOTIATION POST NEGOTIATION PRACTICES PREPARATION PROCESS MODEL COOPERATION MANAGE POWER IMBALANCES BRIDGE DIFFERENCES DETERMINE OUTCOMES CREATE ALTERNATIVES IDENTIFY NEEDS FIND COMMON GROUND PRELUDE DISCOVERY PROBLEM SOLVING DECISION MAKING PERFORMANCE EVALUATION DIVULGE & PROBE VERIFY TRUST RELATIONSHIP BUILDING PURPOSE & CLARITY SEQUENCE & PACE OUTCOMES TOGETHER
Printed matter, namely, printed instruction and teaching materials in the fields of business, communications, conflict resolution, and business negotiation