COGNOCONNECTED

outsourcing services in the nature of business assistance; outsourcing services in the nature of arranging service contracts for others in the fields of customer service, case management, and back office processing functions for others; Management of telephone call centers for others; customer service experience consulting and digital advertising services consulting; transactional business analytics; business management and consulting services in connection with the foregoing; promoting public awareness of and creating public awareness campaigns and campaign materials relating to various health, health coverage, and other issues facing consumers of government institutions

business process outsource service provider in the field of financial analysis; support for eligibility and enrollment for services provided by the government, namely, assisting individuals and businesses in applying for government financial aid programs

business process outsource service provider in the field of business training

IT consulting, namely, digital services consulting; Software as a service (SaaS) featuring software for contact center management and operation; software as a service (SaaS) featuring software for call center management and operation; software as a service (SaaS) featuring software for providing customer service and customer support; software as a service (SaaS) featuring software for managing and tracking customer service agent performance and workflow; software as a service (SaaS) featuring software for queuing, routing, transferring, conferencing, recording, logging, monitoring and supervising communications with customer service and customer support agents; electronic data storage; data mining; implementation of contact center platform as a service platforms

support for eligibility and enrollment for services provided by the government, namely, providing information about legal eligibility and enrollment requirements for government programs