computer software for allowing those who respond to critical incidents or emergencies, such as police officers, to report those events and manage the response to them, as well as plan and train how to take such actions; downloadable computer software in the same field; providing customer service in the above field; installation and configuration of computer software and downloaded computer software in the above field; testing computer software and downloaded computer software in the above field; providing updates for computer software and downloaded computer software in the above field; hosting computer software applications, Web pages, and databases in the above field; technical support services, namely, troubleshooting of computer software problems in the above field; and providing information via a Website in the above field and regarding reported critical incidents and emergencies
Electrical and Scientific Apparatus