COACH

computer software programs for use by call centers in telecommunications to allow call center supervisors to observe and record data and voice communications of call center agents during telephone campaigns of call centers to facilitate training and management by call center supervisors of call center agents; and computer software programs and manuals therefor sold as a unit for use by call centers in telecommunications to allow call center supervisors to observe and record data and voice communications of call center agents during telephone campaigns of call centers to facilitate training and management by call center supervisors of call center agents