CLOUD CONTACT CENTER

Internet Protocol based communication services, namely voice over internet protocol (VOIP) services; Telecommunications services, namely, provision of access to data or documents stored electronically in central files for remote consultation via telecommunications services including teleconferencing services; streaming of audio and video material on the Internet; and multimedia teleconferencing services that allow users to remotely view electronic data, documents and applications that reside on another computer and that allow a user to access and edit the electronic data and/or documents and to control the applications and to remotely access data via virtual and cloud-based application servers, web servers, file servers, database servers and network servers

Providing use of on-line non-downloadable cloud computing software for contact center management; Software as a service (SAAS) featuring software for contact center management; customization and implementation of computer software for contact center management; consulting services in the field of design and customization of software for contact center management; software as a service (SAAS) services featuring software for use in providing call center communications, operations and management