CLIENT CENTERED CONCEPT 2000 PLUS

Instructional material, namely, computer software, prerecorded video tapes, prerecorded audio tapes, all used to provide customer service training of staff of nursing homes, homes for the aged, retirement homes, rest homes, hospitals, community support groups, physician groups, health care associations, schools, colleges and universities

Printed instructional material, namely, manuals, used to provide customer service training of staff of nursing homes, homes for the aged, retirement homes, rest homes, hospitals, community support groups, physician groups, health care associations, schools, colleges, and universities

Training services, namely, presentation of seminars relating to the customer service training of staff of nursing homes, homes for the aged, retirement homes, rest homes, hospitals, community support groups, physician groups, health care associations, schools, colleges, and universities, and distributing course materials in connection therewith

Educational consultation relating to the customer service training of staff of nursing homes, homes for the aged, retirement homes, rest homes, hospitals, community support groups, physician groups, health care associations, schools, colleges, and universities