CLICK-TO-HUMAN

Software as a service for integrating Voice, SMS, Chat, Video, and Email across marketing, sales, and customer support touchpoints, namely, for: automatically routing a customer communication request directly to a particular agent within an organization based on the content of the information the customer is seeking, routing the customer communication request directly to the agent using a customer selected available Voice, SMS, Chat, Video or Email communication protocol, and automatically creating a record of the communication such that the customer is automatically routed the same agent upon subsequent communication requests