CLARIFYING PERFORMANCE EXPECTATIONS

Prerecorded videotapes, audio tapes and CD-ROMS featuring training materials and presentations in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education; computer software for use in training and education in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education

Publications, namely, textbooks, pamphlets, brochures, newsletters, journals and magazines on the subject of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory and interpersonal skills, sales, customer service, business management; providing educational training services via a global computer network on the subject of management, supervisory and interpersonal skills, sales, customer service, business management