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Electronic publications recorded on computer media and downloadable electronic publications, namely, books, manuals, handouts, workbooks, pamphlets, newsletters, brochures, articles and worksheets in the fields of vocational training, leadership training, management training, sales training, customer service, customer relationships, negotiation skills, recruiting and retention skills, team building and personal development

Printed publications, namely, books, manuals, handouts, workbooks, pamphlets, newsletters, brochures, and instructional, educational, and teaching materials in the fields of vocational training, leadership training, management training, sales training, customer service, customer relationships, negotiation skills, recruiting and retention skills, team building, and personal development

Educational services, namely, arranging, conducting, and providing professional programs, classes, courses, seminars, workshops, and mentoring in the fields of vocational training, leadership training, management training, sales training, customer service, customer relationships, negotiation skills, recruiting and retention skills, team building, and personal development, and consulting in conjunction therewith; educational services, namely, developing curriculum for educators