CLARA

Installation and maintenance of computer software for use in the field of customer experience management, namely, computer software allowing commercial and government entities to perform text and content mining and utilization and organization of unstructured data and intelligence and taking responsive action for the purpose of customer experience management; providing software as a service (SaaS) for use in the field of customer experience management, namely, providing online, non-downloadable software for use in allowing commercial and government entities to perform text and content mining and utilization and organization of unstructured data and intelligence and taking responsive action for the purpose of customer experience management; providing temporary use of non-downloadable computer software for commercial and government entities in the form of an intelligent agent which uses Computational Linguistics (CL), Natural Language Processing (NLP), Machine Learning (ML), Information Retrieval (IR) and Statistical Methods for the purpose of understanding general human queries and formulating timely, accurate and personalized responses to provide asynchronous, data-driven, personalized answers to questions for the purpose of customer experience management, all of the foregoing excluding providing medical or healthcare services