CITSMART

Computer software for use in IT service management, including problem management, change management, release management, assets and configuration management, event management, continuity management, availability management, and all-processes management; Computer software for analyzing and managing enterprise architecture, business processes, governance, risk and compliance and performing IT portfolio management to drive business and IT transformation; computer software for use in digital transformation, enterprise service management (ESM), customer service management (CSM), service desk operations, human resources (HR) service management, finance department service management, field service management (FSM) and facilities service management

Business consultation services, namely, business process improvement and enterprise architecture; Business process management and re-engineering services to improve business performance; Business strategic planning services

Providing educational services to business and IT managers, namely, seminars and training sessions in the fields of information technology, business process improvement, enterprise architecture, business process management, service desk operations, human resources (HR) service management, finance department service management, field service management and facilities service management

Software as a service (SaaS) services featuring software for use in IT service management, including problem management, change management, release management, assets and configuration management, event management, continuity management, availability management, and all-processes management; Software as a service (SaaS) services featuring software for analyzing and managing enterprise architecture, business processes, governance, risk and compliance and performing IT portfolio management to drive business and IT transformation; Software as a service (SaaS) services featuring computer software for use in digital transformation, enterprise service management (ESM), customer service management (CSM), service desk operations, human resources (HR) service management, finance department service management, field service management and facilities service management; information technology consulting services; computer technical support services, namely, service or help desk services for IT infrastructure, operating systems, database systems, web applications and mobile applications